Real people, real phone number, real response times
Every NUFUCMS customer can reach a human. Call +1 332 322 4114, email the team, or escalate directly through your account contact.
Support hotline
+1 332 322 4114
24/7 for annual plans · 09:00–18:00 UTC weekdays otherwise
Technical support
support@nufucms.com
Tickets acknowledged within one business day
Billing & invoices
billing@nufucms.com
Receipts, VAT numbers, plan changes and refunds
Security reports
security@nufucms.com
Coordinated disclosure — first response within 24 hours
What happens after you contact us
Every ticket is triaged within the targets below. Annual plans include 24/7 critical coverage and a named success manager.
| Severity | Description | First response |
|---|---|---|
| Critical | Platform or delivery API unavailable | 1 hour, 24/7 (annual) |
| High | Publishing or a major feature is blocked | 4 business hours |
| Normal | Defect with a workaround, how-to question | 1 business day |
| Low | Feature request, best-practice guidance | 3 business days |
Help before you open a ticket
Documentation
Modelling guides, API references, SDK quickstarts and migration playbooks for every supported framework.
Status & incidents
Live availability per region, incident timelines and post-incident reviews published within five business days.
Onboarding sessions
Six-month and annual customers get a guided onboarding call plus a shared migration checklist.
Still stuck?
Call +1 332 322 4114 or send us the details and we will come back with a fix or a timeline.